YK Communications - Notice history

All systems operational

99.89% uptime

Ganado, Texas - Internet Network - Operational

El Campo, Texas - Internet Network - Operational

Louise, Texas - Internet Network - Operational

Danevang, Texas - Internet Network - Operational

Markham, Texas - Internet Network - Operational

Voice Services - Operational

99.87% uptime
Aug 2024 · 100.0%Sep · 99.94%Oct · 99.68%

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Aug 2024
Sep 2024
Oct 2024

Notice history

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Oct 2024

🚨 Possible Fiber Cut Affecting All Service Areas
Resolved6 hours 51 minutes
  • ResolvedUTC

    This incident has been resolved. Fiber has been repaired and traffic is now routing as normal.

  • UpdateUTC

    Our team is currently on-site, splicing the fiber optic cable that was cut. Engineering has estimated that repairs should be completed within the next 2-3 hours.

    Thank you for your patience as we work to fully restore service!

  • UpdateUTC

    Our team is currently en route to repair a fiber cut in the Louise area. A temporary connection has been established, bringing most customers back online. However, customers served by specific blades in Louise may still experience slower-than-normal speeds, as this temporary connection is limited to 10Gig during peak usage hours.

    We appreciate your patience and understanding as we work to restore full service. Thank you for bearing with us

  • IdentifiedUTC

    Our engineering team is currently searching for the fiber cut, potentially located between Ganado and Louise, Texas. In the meantime, we are working with partners to reroute traffic and open up resources to get services restored. We thank you all for sharing these updates with fellow customers and for being incredibly patient and understanding. YK customers are the best of the best.

  • InvestigatingUTC

    The YK Team is actively investigating a potential fiber cut that is impacting all services across all service areas. We will work to keep you informed as we identify the issue, monitor repairs, and work toward a resolution. Thank you for your understanding and patience - we know how important these connections are to our community.

Sep 2024

Voice Service Outage
Resolved1 hour 30 minutes
  • ResolvedUTC

    ✅ UPDATE: SERVICE RESTORED!

    Voice service is back online! 🎉 We will continue to monitor the situation to ensure everything runs smoothly. Thank you for your patience and understanding!

  • IdentifiedUTC

    📢 Service Update: Voice Service Outage

    11:45AM, Wednesday, September 11th, 2024

    Attention YK Communications Voice Service customers: We are currently experiencing a service outage. Our dedicated team is actively investigating the issue and working to resolve it as quickly as possible.

    We apologize for any inconvenience and appreciate your patience as we work to restore your service. Please keep an eye on this space for updates, and thank you for your understanding. We’ll have you back up and running soon!

Aug 2024

AUG26
Scheduled Maintenance
CompletedMaintenance5 hours
  • CompletedAugust 26, 2024 at 10:00 AMUTC

    Maintenance was successfully completed by 5:00AM. All services are restored.

    Thank you all for being patient and understanding as we work through the night to serve you!

  • PlannedAugust 26, 2024 at 5:00 AMUTC

    Tonight at midnight (12:00AM Thursday, August 29th) through tomorrow morning (6:00AM Thursday, August 29th) ALL YK INTERNET AND VOICE SERVICES across all service areas will be impacted by scheduled maintenance.

    During this timeframe, services will be temporarily disrupted. We work to ensure limited downtime while we perform required maintenance, and we are so grateful for understanding customers while we take care of our network.

    Thank you for your patience, and thank you for allowing us to serve you!

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