YK Communications - 🚨 Possible Fiber Cut Affecting All Service Areas – Incident details

All systems operational

🚨 Possible Fiber Cut Affecting All Service Areas

Resolved
Operational
Started about 2 months agoLasted about 7 hours

Affected

Internet Network

Major outage from 10:13 PM to 12:34 AM, Degraded performance from 12:34 AM to 5:05 AM

Ganado, Texas - Internet Network

Major outage from 10:13 PM to 12:34 AM, Degraded performance from 12:34 AM to 5:05 AM

El Campo, Texas - Internet Network

Major outage from 10:13 PM to 12:34 AM, Degraded performance from 12:34 AM to 5:05 AM

Louise, Texas - Internet Network

Major outage from 10:13 PM to 12:34 AM, Degraded performance from 12:34 AM to 5:05 AM

Danevang, Texas - Internet Network

Major outage from 10:13 PM to 12:34 AM, Degraded performance from 12:34 AM to 5:05 AM

Markham, Texas - Internet Network

Major outage from 10:13 PM to 12:34 AM, Degraded performance from 12:34 AM to 5:05 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Fiber has been repaired and traffic is now routing as normal.

  • Update
    Update

    Our team is currently on-site, splicing the fiber optic cable that was cut. Engineering has estimated that repairs should be completed within the next 2-3 hours.

    Thank you for your patience as we work to fully restore service!

  • Update
    Update

    Our team is currently en route to repair a fiber cut in the Louise area. A temporary connection has been established, bringing most customers back online. However, customers served by specific blades in Louise may still experience slower-than-normal speeds, as this temporary connection is limited to 10Gig during peak usage hours.

    We appreciate your patience and understanding as we work to restore full service. Thank you for bearing with us

  • Identified
    Identified

    Our engineering team is currently searching for the fiber cut, potentially located between Ganado and Louise, Texas. In the meantime, we are working with partners to reroute traffic and open up resources to get services restored. We thank you all for sharing these updates with fellow customers and for being incredibly patient and understanding. YK customers are the best of the best.

  • Investigating
    Investigating

    The YK Team is actively investigating a potential fiber cut that is impacting all services across all service areas. We will work to keep you informed as we identify the issue, monitor repairs, and work toward a resolution. Thank you for your understanding and patience - we know how important these connections are to our community.