YK Communications Status - Incident history https://ykc.instatus.com YK Communications Fri, 30 May 2025 15:00:00 +0000 Weather-Related Network Outage Type: Incident Duration: 50 minutes Affected Components: Ganado, Texas - Internet Network, El Campo, Texas - Internet Network, Louise, Texas - Internet Network, Danevang, Texas - Internet Network, Markham, Texas - Internet Network, Voice Services May 30, 15:00:00 GMT+0 - Identified - Due to widespread severe weather in our region, YK Communications is experiencing service interruptions across all service areas and services. Our team was alerted immediately and has jumped into action - working through the storm to assess impact, restore service, and keep you connected. We understand how disruptive this is and truly appreciate your patience and understanding. Our technicians are already investigating and addressing issues as safely and quickly as possible. May 30, 15:50:00 GMT+0 - Resolved - All systems are operational. Thank you for your patience as we worked through the line of storms to investigate and resolve the issue. Type: Incident

Duration: 50 minutes

Affected Components: , , , , ,

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Due to widespread severe weather in our region, YK Communications is experiencing service interruptions across all service areas and services. Our team was alerted immediately and has jumped into action - working through the storm to assess impact, restore service, and keep you connected. We understand how disruptive this is and truly appreciate your patience and understanding. Our technicians are already investigating and addressing issues as safely and quickly as possible..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>15:50:00</var> GMT+0</small><br><strong>Resolved</strong> - All systems are operational. Thank you for your patience as we worked through the line of storms to investigate and resolve the issue..</p> ]]> Fri, 30 May 2025 15:00:00 +0000 https://ykc.instatus.com/incident/cmbaxzsjx000xb152hei30z95 https://ykc.instatus.com/incident/cmbaxzsjx000xb152hei30z95 El Campo Service Area Outage Type: Incident Duration: 14 minutes Affected Components: El Campo, Texas - Internet Network May 14, 16:38:24 GMT+0 - Investigating - We are currently investigating this incident with technicians on site. May 14, 16:52:23 GMT+0 - Resolved - This incident has been resolved. Network is operational. Type: Incident

Duration: 14 minutes

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>16:38:24</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident with technicians on site..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>16:52:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Network is operational..</p> ]]> Wed, 14 May 2025 16:38:24 +0000 https://ykc.instatus.com/incident/cmao6040f008iei9roip01spl https://ykc.instatus.com/incident/cmao6040f008iei9roip01spl Internet Outage Affecting El Campo Type: Incident Duration: 2 hours and 26 minutes Affected Components: El Campo, Texas - Internet Network Apr 23, 18:56:14 GMT+0 - Identified - YK is currently on site working to get the equipment replaced. Apr 23, 20:16:22 GMT+0 - Resolved - This incident has been resolved. Apr 23, 17:50:34 GMT+0 - Investigating - We are currently investigating this incident. En route with parts! Type: Incident

Duration: 2 hours and 26 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>18:56:14</var> GMT+0</small><br><strong>Identified</strong> - YK is currently on site working to get the equipment replaced. .</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>20:16:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>17:50:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. En route with parts!.</p> ]]> Wed, 23 Apr 2025 17:50:34 +0000 https://ykc.instatus.com/incident/cm9u8c1im0007z1q0npmycc1j https://ykc.instatus.com/incident/cm9u8c1im0007z1q0npmycc1j Internet Outage Affecting El Campo, Danevang Type: Incident Duration: 1 hour and 1 minute Affected Components: Ganado, Texas - Internet Network, El Campo, Texas - Internet Network, Louise, Texas - Internet Network, Danevang, Texas - Internet Network, Markham, Texas - Internet Network, Voice Services Nov 1, 20:20:25 GMT+0 - Investigating - We are currently investigating this incident, affecting internet service in El Campo and Danevang service areas. Nov 1, 21:21:31 GMT+0 - Resolved - ✅ Update: Issue Resolved: Friday, November 1, 2024 at 4:00PM All services operational. Thank you for your patience and understanding. Type: Incident

Duration: 1 hour and 1 minute

Affected Components: , , , , ,

<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:20:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident, affecting internet service in El Campo and Danevang service areas..</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:21:31</var> GMT+0</small><br><strong>Resolved</strong> - ✅ Update: Issue Resolved: Friday, November 1, 2024 at 4:00PM All services operational. Thank you for your patience and understanding..</p> ]]> Fri, 1 Nov 2024 20:20:25 +0000 https://ykc.instatus.com/incident/cm2z6id5s000w937fjjcopiu0 https://ykc.instatus.com/incident/cm2z6id5s000w937fjjcopiu0 🚨 Possible Fiber Cut Affecting All Service Areas Type: Incident Duration: 6 hours and 52 minutes Affected Components: Ganado, Texas - Internet Network, El Campo, Texas - Internet Network, Louise, Texas - Internet Network, Danevang, Texas - Internet Network, Markham, Texas - Internet Network, Voice Services Oct 16, 02:01:52 GMT+0 - Identified - Our team is currently on-site, splicing the fiber optic cable that was cut. Engineering has estimated that repairs should be completed within the next 2-3 hours. Thank you for your patience as we work to fully restore service! Oct 15, 22:13:25 GMT+0 - Investigating - The YK Team is actively investigating a potential fiber cut that is impacting all services across all service areas. We will work to keep you informed as we identify the issue, monitor repairs, and work toward a resolution. Thank you for your understanding and patience - we know how important these connections are to our community. Oct 15, 22:57:48 GMT+0 - Identified - Our engineering team is currently searching for the fiber cut, potentially located between Ganado and Louise, Texas. In the meantime, we are working with partners to reroute traffic and open up resources to get services restored. We thank you all for sharing these updates with fellow customers and for being incredibly patient and understanding. YK customers are the best of the best. Oct 16, 00:34:14 GMT+0 - Identified - Our team is currently en route to repair a fiber cut in the Louise area. A temporary connection has been established, bringing most customers back online. However, customers served by specific blades in Louise may still experience slower-than-normal speeds, as this temporary connection is limited to 10Gig during peak usage hours. We appreciate your patience and understanding as we work to restore full service. Thank you for bearing with us Oct 16, 05:05:00 GMT+0 - Resolved - This incident has been resolved. Fiber has been repaired and traffic is now routing as normal. Type: Incident

Duration: 6 hours and 52 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>02:01:52</var> GMT+0</small><br><strong>Identified</strong> - Our team is currently on-site, splicing the fiber optic cable that was cut. Engineering has estimated that repairs should be completed within the next 2-3 hours. Thank you for your patience as we work to fully restore service!.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>22:13:25</var> GMT+0</small><br><strong>Investigating</strong> - The YK Team is actively investigating a potential fiber cut that is impacting all services across all service areas. We will work to keep you informed as we identify the issue, monitor repairs, and work toward a resolution. Thank you for your understanding and patience - we know how important these connections are to our community..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>22:57:48</var> GMT+0</small><br><strong>Identified</strong> - Our engineering team is currently searching for the fiber cut, potentially located between Ganado and Louise, Texas. In the meantime, we are working with partners to reroute traffic and open up resources to get services restored. We thank you all for sharing these updates with fellow customers and for being incredibly patient and understanding. YK customers are the best of the best..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>00:34:14</var> GMT+0</small><br><strong>Identified</strong> - Our team is currently en route to repair a fiber cut in the Louise area. A temporary connection has been established, bringing most customers back online. However, customers served by specific blades in Louise may still experience slower-than-normal speeds, as this temporary connection is limited to 10Gig during peak usage hours. We appreciate your patience and understanding as we work to restore full service. Thank you for bearing with us.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>05:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Fiber has been repaired and traffic is now routing as normal..</p> ]]> Tue, 15 Oct 2024 22:13:25 +0000 https://ykc.instatus.com/incident/cm2b028zo0028p7g9w9drol74 https://ykc.instatus.com/incident/cm2b028zo0028p7g9w9drol74 Voice Service Outage Type: Incident Duration: 1 hour and 30 minutes Affected Components: Voice Services Sep 11, 16:45:00 GMT+0 - Identified - 📢 Service Update: Voice Service Outage 11:45AM, Wednesday, September 11th, 2024 Attention YK Communications Voice Service customers: We are currently experiencing a service outage. Our dedicated team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience as we work to restore your service. Please keep an eye on this space for updates, and thank you for your understanding. We’ll have you back up and running soon! Sep 11, 18:15:00 GMT+0 - Resolved - ✅ UPDATE: SERVICE RESTORED! Voice service is back online! 🎉 We will continue to monitor the situation to ensure everything runs smoothly. Thank you for your patience and understanding! Type: Incident

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>16:45:00</var> GMT+0</small><br><strong>Identified</strong> - 📢 Service Update: Voice Service Outage 11:45AM, Wednesday, September 11th, 2024 Attention YK Communications Voice Service customers: We are currently experiencing a service outage. Our dedicated team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience as we work to restore your service. Please keep an eye on this space for updates, and thank you for your understanding. We’ll have you back up and running soon!.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>18:15:00</var> GMT+0</small><br><strong>Resolved</strong> - ✅ UPDATE: SERVICE RESTORED! Voice service is back online! 🎉 We will continue to monitor the situation to ensure everything runs smoothly. Thank you for your patience and understanding!.</p> ]]> Wed, 11 Sep 2024 16:45:00 +0000 https://ykc.instatus.com/incident/cm1jhs49u000atpk0ni8yaz08 https://ykc.instatus.com/incident/cm1jhs49u000atpk0ni8yaz08 Scheduled Maintenance Type: Maintenance Duration: 5 hours Affected Components: , Voice Services, Internet Network → Aug 26, 05:00:00 GMT+0 - Identified - Tonight at midnight (12:00AM Thursday, August 29th) through tomorrow morning (6:00AM Thursday, August 29th) ALL YK INTERNET AND VOICE SERVICES across all service areas will be impacted by scheduled maintenance. During this timeframe, services will be temporarily disrupted. We work to ensure limited downtime while we perform required maintenance, and we are so grateful for understanding customers while we take care of our network. Thank you for your patience, and thank you for allowing us to serve you! Aug 26, 10:00:00 GMT+0 - Completed - Maintenance was successfully completed by 5:00AM. All services are restored. Thank you all for being patient and understanding as we work through the night to serve you! Type: Maintenance

Duration: 5 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Tonight at midnight (12:00AM Thursday, August 29th) through tomorrow morning (6:00AM Thursday, August 29th) ALL YK INTERNET AND VOICE SERVICES across all service areas will be impacted by scheduled maintenance. During this timeframe, services will be temporarily disrupted. We work to ensure limited downtime while we perform required maintenance, and we are so grateful for understanding customers while we take care of our network. Thank you for your patience, and thank you for allowing us to serve you! .</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance was successfully completed by 5:00AM. All services are restored. Thank you all for being patient and understanding as we work through the night to serve you!.</p> ]]> Mon, 26 Aug 2024 05:00:00 +0000 https://ykc.instatus.com/maintenance/cm1jhzf5z0033lms89eckb0mc https://ykc.instatus.com/maintenance/cm1jhzf5z0033lms89eckb0mc Potential Speed Reduction & Buffering Notice Type: Incident Duration: 12 hours Affected Components: , Voice Services, Internet Network → Jul 5, 02:30:00 GMT+0 - Identified - We want to keep you informed. Currently, one of our upstream providers is experiencing an outage. As a result, you may notice slower than normal internet speeds or occasional buffering during this period. Our team is actively monitoring the issue. We apologize for any inconvenience and appreciate your patience and understanding. Please watch here for timely updates as we receive them. Jul 5, 14:30:00 GMT+0 - Resolved - The issue at the upstream provider has been resolved. The YK team took action and made some adjustments on our end around 9:30AM this morning that may have caused intermittent issues across our service area. All services are currently online - thank you for being patient as we waited on a resolution. If for any reason you are still experiencing less than expected service, please perform a restart on your modem. If any issues persist, give our 24/7 team a call at 361-771-3334 x660. Thank you all for being so understanding! Type: Incident

Duration: 12 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We want to keep you informed. Currently, one of our upstream providers is experiencing an outage. As a result, you may notice slower than normal internet speeds or occasional buffering during this period. Our team is actively monitoring the issue. We apologize for any inconvenience and appreciate your patience and understanding. Please watch here for timely updates as we receive them. .</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue at the upstream provider has been resolved. The YK team took action and made some adjustments on our end around 9:30AM this morning that may have caused intermittent issues across our service area. All services are currently online - thank you for being patient as we waited on a resolution. If for any reason you are still experiencing less than expected service, please perform a restart on your modem. If any issues persist, give our 24/7 team a call at 361-771-3334 x660. Thank you all for being so understanding!.</p> ]]> Fri, 5 Jul 2024 02:30:00 +0000 https://ykc.instatus.com/incident/cm1ji2u0u0006ubjen1mjqoog https://ykc.instatus.com/incident/cm1ji2u0u0006ubjen1mjqoog