Duration: 50 minutes

Affected Components: Ganado, Texas - Internet Network, El Campo, Texas - Internet Network, Louise, Texas - Internet Network, Danevang, Texas - Internet Network, Markham, Texas - Internet Network, Voice Services

May 30, 15:00:00 GMT+0
Identified - Due to widespread severe weather in our region, YK Communications is experiencing service interruptions across all service areas and services. Our team was alerted immediately and has jumped into action - working through the storm to assess impact, restore service, and keep you connected. We understand how disruptive this is and truly appreciate your patience and understanding. Our technicians are already investigating and addressing issues as safely and quickly as possible..

May 30, 15:50:00 GMT+0
Resolved - All systems are operational. Thank you for your patience as we worked through the line of storms to investigate and resolve the issue..

Duration: 14 minutes

Affected Components: El Campo, Texas - Internet Network

May 14, 16:38:24 GMT+0
Investigating - We are currently investigating this incident with technicians on site..

May 14, 16:52:23 GMT+0
Resolved - This incident has been resolved. Network is operational..

Duration: 2 hours and 26 minutes

Affected Components: El Campo, Texas - Internet Network

Apr 23, 18:56:14 GMT+0
Identified - YK is currently on site working to get the equipment replaced. .

Apr 23, 20:16:22 GMT+0
Resolved - This incident has been resolved..

Apr 23, 17:50:34 GMT+0
Investigating - We are currently investigating this incident. En route with parts!.

Duration: 1 hour and 1 minute

Affected Components: Ganado, Texas - Internet Network, El Campo, Texas - Internet Network, Louise, Texas - Internet Network, Danevang, Texas - Internet Network, Markham, Texas - Internet Network, Voice Services

Nov 1, 20:20:25 GMT+0
Investigating - We are currently investigating this incident, affecting internet service in El Campo and Danevang service areas..

Nov 1, 21:21:31 GMT+0
Resolved - ✅ Update: Issue Resolved: Friday, November 1, 2024 at 4:00PM All services operational. Thank you for your patience and understanding..

Duration: 6 hours and 52 minutes

Affected Components: Ganado, Texas - Internet Network, El Campo, Texas - Internet Network, Louise, Texas - Internet Network, Danevang, Texas - Internet Network, Markham, Texas - Internet Network, Voice Services

Oct 16, 02:01:52 GMT+0
Identified - Our team is currently on-site, splicing the fiber optic cable that was cut. Engineering has estimated that repairs should be completed within the next 2-3 hours. Thank you for your patience as we work to fully restore service!.

Oct 15, 22:13:25 GMT+0
Investigating - The YK Team is actively investigating a potential fiber cut that is impacting all services across all service areas. We will work to keep you informed as we identify the issue, monitor repairs, and work toward a resolution. Thank you for your understanding and patience - we know how important these connections are to our community..

Oct 15, 22:57:48 GMT+0
Identified - Our engineering team is currently searching for the fiber cut, potentially located between Ganado and Louise, Texas. In the meantime, we are working with partners to reroute traffic and open up resources to get services restored. We thank you all for sharing these updates with fellow customers and for being incredibly patient and understanding. YK customers are the best of the best..

Oct 16, 00:34:14 GMT+0
Identified - Our team is currently en route to repair a fiber cut in the Louise area. A temporary connection has been established, bringing most customers back online. However, customers served by specific blades in Louise may still experience slower-than-normal speeds, as this temporary connection is limited to 10Gig during peak usage hours. We appreciate your patience and understanding as we work to restore full service. Thank you for bearing with us.

Oct 16, 05:05:00 GMT+0
Resolved - This incident has been resolved. Fiber has been repaired and traffic is now routing as normal..

Duration: 1 hour and 30 minutes

Affected Components: Voice Services

Sep 11, 16:45:00 GMT+0
Identified - 📢 Service Update: Voice Service Outage 11:45AM, Wednesday, September 11th, 2024 Attention YK Communications Voice Service customers: We are currently experiencing a service outage. Our dedicated team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience as we work to restore your service. Please keep an eye on this space for updates, and thank you for your understanding. We’ll have you back up and running soon!.

Sep 11, 18:15:00 GMT+0
Resolved - ✅ UPDATE: SERVICE RESTORED! Voice service is back online! 🎉 We will continue to monitor the situation to ensure everything runs smoothly. Thank you for your patience and understanding!.

Duration: 5 hours

Affected Components: , Voice Services, Internet Network →

Aug 26, 05:00:00 GMT+0
Identified - Tonight at midnight (12:00AM Thursday, August 29th) through tomorrow morning (6:00AM Thursday, August 29th) ALL YK INTERNET AND VOICE SERVICES across all service areas will be impacted by scheduled maintenance. During this timeframe, services will be temporarily disrupted. We work to ensure limited downtime while we perform required maintenance, and we are so grateful for understanding customers while we take care of our network. Thank you for your patience, and thank you for allowing us to serve you! .

Aug 26, 10:00:00 GMT+0
Completed - Maintenance was successfully completed by 5:00AM. All services are restored. Thank you all for being patient and understanding as we work through the night to serve you!.

Duration: 12 hours

Affected Components: , Voice Services, Internet Network →

Jul 5, 02:30:00 GMT+0
Identified - We want to keep you informed. Currently, one of our upstream providers is experiencing an outage. As a result, you may notice slower than normal internet speeds or occasional buffering during this period. Our team is actively monitoring the issue. We apologize for any inconvenience and appreciate your patience and understanding. Please watch here for timely updates as we receive them. .

Jul 5, 14:30:00 GMT+0
Resolved - The issue at the upstream provider has been resolved. The YK team took action and made some adjustments on our end around 9:30AM this morning that may have caused intermittent issues across our service area. All services are currently online - thank you for being patient as we waited on a resolution. If for any reason you are still experiencing less than expected service, please perform a restart on your modem. If any issues persist, give our 24/7 team a call at 361-771-3334 x660. Thank you all for being so understanding!.